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Returns & Warranty.

14 days Right of Return. 1 year Warranty.

Product Support

We offer comprehensive technical support.

re-box

Returned, opened (like new) products at a fair price.

re-market

Returned, unopened products at a fair price

See our categories

Personal Devices

Smart Home

Household & Living

Automotive & Travel

Tools & Gardening

Promotions

See our brands

See category re-featured

respondet Support

Here at respondet we offer a comprehensive customer and technical support service for our customers as well as for our B2B partners.

respondet re-route

We offer an effective Smart Logistics Service. Specialized in easing the burden on various logistical related processes.

re-spondet

At Respondet, we specialize in the "Bring Back to Market" process in a variety of ways. Divided into three categories: "re-box", "re-market" & "re-route", all offered under one roof.

re-box

We give returned opened products and orders a second chance and offer them re-boxed. Participating products are tagged with "re-boxed".

re-market

We re-market a wide variety of brands and products received from various suppliers. This includes unopened returned products offered for a fair price and tagged with "re-market".

re-route

We offer an effective Smart Logistics Service. Specialized in easing the burden on various logistical related processes.

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Shipping

From our warehouse we deliver in 1-2 working days to all of the Netherlands, Belgium and Germany.

Returns and Refunds

There is always a possibility that you may want to return your purchase. Please contact us to start the return process. There are two possible reasons for a return:

  • Every online customer has the right to return their purchase within 14 days of the product's arrival. When you contact us about your return, please provide the date of delivery.
  • Every product purchased through Respondet has a 1 year warranty. If your product breaks down while you still have warranty, please contact us for a solution. This can be a return of the product.

After contacting us, we will determine the next action. If your return request is within the first 14 days, you will receive a form from us to complete your request. If your product has technical problems, we will first try to help you solve the problems. If this is not possible we will provide you with a form to complete your return request.

After approval, we will send you a label for the return of the package. Please follow the instructions for both the form and the label to avoid any delay in the process.

If you are returning your purchase within the first 14 days, the product must be in the same condition as when you received it. It must also be in its original packaging.

On arrival of the return, we will in all cases test the product before processing any refund or replacement.

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